Returns & Exchanges

14 daysTo initiate a return from your delivery date
We arrange pickupConfirmed within 2 working days
Up to 10 daysRefund to your original payment method
Return conditions
  • In original condition — unused, unworn, unwashed and unaltered.
  • With all original labels, tags, packaging and accessories (dust bags, authenticity cards and the original box).
  • Footwear soles in perfect, unmarked condition.
  • Returned in undamaged original boxes — the original box cannot be used as the external shipping box.
Within the UAE, a AED 25 return shipping fee applies and is non-refundable.
Sunglasses are final sale — not eligible for exchange or refund under any circumstances.
How to request a return
  1. Email us at sales@mjjs-trading.com to initiate your return.
  2. Our team will reply within 2 working days to confirm the pick-up time and location.
  3. Once we receive the package, we inspect the item against the return conditions. Worn, damaged or altered items will not be accepted.
  4. When approved, you'll receive an email confirmation and we'll refund your original payment method within 10 business days. Your bank or card provider may need additional time to process it.
International returns — GCC & Lebanon
Exchange or store credit — free

Choose a size/colour exchange (subject to availability) or full store credit, and we arrange the return pick-up at no cost to you.

Refund to original payment

A return shipping & customs handling fee of AED 100 is deducted from the refund amount.

International orders may be returned within 14 days of delivery. Original delivery fees, duties and taxes are non-refundable.
Exchanges
  • Available for a different size or colour of the same item code, subject to availability.
  • If an exchanged item is returned again, you'll be responsible for the delivery charges on the second return.
Refund methods
Cash on Delivery

Refunded as store credit, valid for 1 year.

Credit / Debit card

Refunded to the original card used. Processing can take up to 10 business days.

Returns we can't accept

Items that have been worn, used, damaged or altered, or that are not in their original box, will not be accepted. MĀJÅ reserves the right to refuse any return that does not meet the conditions above.

Defective or incorrect items

Please inspect your order on delivery. If you receive a defective, incorrect or damaged item, contact us immediately at sales@mjjs-trading.com — we'll evaluate the issue and work to resolve it for you.